Privacy Policy

We collect the information needed to operate Creastora and provide the features you choose to use.

• Account information: name, email address, authentication identifiers, verification status, login/session data, and basic profile workspace information.
• Resume and profile information: uploaded resumes, parsed resume text, work history, education, skills, certifications, professional summary, location, links, and evidence you add or confirm.
• Application information: job descriptions, job links, company and role details, match scores, skill gaps, optional question answers, approved evidence, generated resumes, cover letters, interview prep, coaching plans, status labels, and application history.
• Billing information: subscription plan, usage limits, Stripe customer and subscription identifiers, invoice identifiers, billing period, cancellation status, and payment status. Stripe processes payment methods, card details, tax calculations, and billing addresses. Creastora does not store full card numbers.
• Support and contact information: messages sent through the contact form, support tickets, ticket comments, ticket status, plan context, priority level, and email delivery records.
• Technical information: IP address, browser and device details, pages visited, logs, cookies, local storage, session identifiers, abuse-prevention signals, and error or performance data.

Please do not upload information that is not needed for your job search, such as government identification numbers, financial account numbers, medical records, or information about other people unless you have the right to provide it.

• To create and secure your account, authenticate sessions, and prevent abuse.
• To parse resumes, build your profile, score jobs, identify skill gaps, and generate tailored documents.
• To provide plan-based features such as DOCX export, Documents hub, cover letters, interview prep, coaching, and support tickets.
• To store application history, generated files, saved answers, and support conversations for your account.
• To manage subscriptions, taxes, invoices, renewals, cancellations, failed payments, and billing emails.
• To send transactional emails, including login, support, purchase, invoice, renewal, failed payment, cancellation, and account notices.
• To respond to support requests, troubleshoot issues, improve reliability, and maintain security.
• To comply with legal, tax, accounting, fraud-prevention, and dispute-resolution obligations.

Creastora uses AI providers to perform product functions such as resume parsing, job analysis, gap analysis, tailored resume generation, cover letter generation, interview prep, and career coaching. When you use these features, relevant resume, profile, job, answer, and application data may be sent to an AI provider so the requested output can be produced.

AI output can be incomplete or incorrect. Creastora is built to use only the information you provide or confirm, but you are responsible for reviewing generated content before using it in a job application. Do not use generated content that overstates your experience, credentials, or qualifications.

We use trusted service providers to operate the service. These providers process information only as needed to provide services to Creastora or meet legal requirements.

• Supabase for authentication, database, row-level security, and storage.
• Vercel for hosting, deployment, network delivery, logs, and application infrastructure.
• Anthropic or other AI providers for AI-powered analysis and generation features.
• Stripe for checkout, subscriptions, invoices, customer portal, payment processing, fraud controls, and tax calculation.
• Resend for transactional email delivery.
• Security, analytics, logging, or abuse-prevention services where needed to protect and operate the site.

We do not sell your personal information. We do not share your resume, profile, or application data with employers, recruiters, or other Creastora users unless you choose to do so outside Creastora.

We may disclose information:

• To service providers that help us operate Creastora.
• To comply with law, legal process, tax rules, or enforceable government requests.
• To protect the rights, safety, security, or property of Creastora, users, or others.
• In connection with a merger, acquisition, financing, reorganization, or sale of assets.
• With your consent or at your direction.

Creastora uses cookies, local storage, and similar technologies for essential functions such as login, session management, checkout, security, account preferences, and application performance. We do not use this information to sell personal information or share it for cross-context behavioural advertising.

We keep personal information for as long as needed to provide Creastora, maintain your account, comply with legal and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements. If you delete your account, we delete or de-identify account content unless we need to retain limited records for legal, tax, security, backup, or dispute purposes.

You can update account and profile information from settings. Depending on where you live, you may have rights to access, correct, export, delete, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.

To request access, correction, export, deletion, or help with a privacy question, contact support@creastora.com. We may need to verify your identity before completing a request.

Creastora and its service providers may process and store information in Canada, the United States, and other jurisdictions. Privacy laws in those jurisdictions may differ from the laws where you live.

We use administrative, technical, and organizational safeguards intended to protect personal information, including authentication controls, database access controls, secure hosting, and provider security features. No online service can guarantee absolute security.

Creastora is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to Creastora, contact us so we can review and delete it where appropriate.

We may update this Privacy Policy as Creastora changes or legal requirements evolve. If we make material changes, we will update the date above and provide additional notice where required.

For privacy questions or requests, contact Creastora at support@creastora.com.